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FAQ

SHIPPING

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

HOW DO I TRACK MY ORDER?

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHY IS MY SHIPMENT STATUS UNCHANGED?

WHY DO I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

NEED SUPPORT?

DO YOU SHIP WORLDWIDE?

ARE THE SHIPMENTS INSURED?

PAYMENT

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

WITCH CURRENCY DO YOU USE?

WHY COULDN'T I COMPLETE MY ORDER BECAUSE OF "ZIP CODE DOES NOT MATCH" ERROR?

WHAT IF A DISCOUNT CODE WASN'T APPLIED TO MY ORDER

PRIVACY POLICY

HOW CAN I TRUST YOUR STORE TO PROVIDE MY CARD INFORMATION?

WILL MY CARD'S INFORMATION BE KEPT OR STOLEN?

NEED SUPPORT?

MANAGING YOUR ORDER

ORDER

HOW TO PLACE AN ORDER?

HOW DO I TRACK MY PARCEL?

IMPORT TAXES & DUTIES

WHAT HAPPENS IF I AM CHARGED WITH IMPORT TAX DUTIES?

POST-PURCHASE

DEFECTIVE/DAMAGED ITEMS

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

TRACKING SHOWS "RETURNED TO SENDER",WHAT SHOULD I DO?

NEED SUPPORT?

WARRANTY

IS THERE A WARRANTY?