RETURNS & WARRANTY
All orders can be canceled within 12 hours when placed Monday through Friday by 5 PM EST. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours following payment. After 12 hours the packaging and shipping process has started and it can no longer be canceled. We are connected to an automated warehouse management
system and do not actively monitor the flow of orders.
Orders placed on the weekend can be canceled by 6 AM Monday, EST.
If you are not completely satisfied with your purchase and have NOT USED the item, simply return the item or items to us under the condition that you are liable for any decrease in product's value resulting from the use of product in any way beyond necessary to get to know the character, features and functionality of the product within 14 days of package delivery by contacting support@King-gold.com. Return shipping costs are refundable on any orders.
We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued.
You can expect to receive your refund within 5-10 business days of your package return. However, in many cases, you will receive a refund more quickly. You will receive the return payment to the card used during checkout or to your PayPal account if you paid with PayPal.
If you ship your intended return after the 40 day return period the items will be sent back to you and no refund will be issued.
Items purchased for a discount price
When you make a purchase with King gold we provide a 12-month warranty with any purchase made, if the product is damaged or defective we do sincerely apologize. Please do contact us immediately at Support@King-gold.com so we can fix the issue asap.